check out our most frequently asked questions here. if you still need help, please contact us!
order faqs
can i change or edit an order after it’s been placed?
once an order has been placed no changes or cancellations can be made. please check shipping and billing addresses and customized items carefully.
where is my order?
upon shipping you will receive a confirmation email along with tracking information. you can use this number to track your package. if you are experiencing any issues, please email us at hello@graceandgoldie.com with your name and order number. please allow 24-48 hours for tracking information to update before reaching out to our team.
what will my jewelry arrive in?
your order will be packaged in a branded box or bubble poly mailer with packaging surrounding your items to secure a safe delivery. if you have ordered something for a gift you can request a handwritten note card upon checkout. each order will come with a branded jewelry pouch to keep your jewelry safe and clean when not being worn.
customization faqs
how do i customize a bracelet?
all items that can be personalized will have an area to do so on that product page. all personalization must be specified there. use a period to mark where you want additional spacer beads. example (z.o.e.y or beach.babe) personalization can be up to 10 letters including spaces.
shipping faqs
how long will it take to receive my order?
standard orders typically take 2-4 business days (mon-fri) to be processed and packaged for shipping. please allow an additional 2-5 days for items to arrive once shipped.
how much does shipping cost?
standard rate for usps first class mail is $5.
expedited usps priority mail is $10.
local pick up is always free!
unfortunately, at this time we do not offer international shipping.
my order tracking shows it delivered, but i don’t have my package. what do i do?
please email us at hello@graceandgoldie.com if you experience any shipping issues. we will do our best to help locate your items or find a solution to the problem.
we also recommend contacting your local post office for any assistance you may require.
do custom orders and standard orders ship at different times?
no, all orders will ship once any custom pieces are completed. if you need something before a custom order can be made you will need to place separate orders.
returns • exchange faqs
can i return some or all of my order?
unfortunately, we do not accept any returns. all grace + goldie
jewelry is handmade to order. we can offer an exchange or store credit for purchases made with error on our part. email us within 14 days of receiving your order to let us know what issue you have and include a photo. shipping charges may apply to a new order.
is there a fee to exchange?
yes and no. there is no fee to exchange an item that is the incorrect size, but buyer must pay shipping costs to return to us and shipping cost for the new item to be sent back to you. in order to process an exchange, email us within 7 days of receiving your order to let us know that it is the incorrect size.
*this does not include custom, personalized pieces.
**incorrect size must be received before a new size will ship. no exceptions.
jewelry care
how do i care for my grace + goldie jewelry?
to care for your gold jewelry, a good gold polishing cloth or mild soap
works great. it is best to avoid abrasive materials like a terry cloth, bath towel or a t-shirt to polish your jewelry. always pat dry- do not rub!
we recommend avoiding direct contact between your jewelry and any harsh chemicals, which can be found in perfumes, cosmetics, and soaps, as they can cause the finish to darken much more quickly than they should. we do not guarantee that once a piece has darkened due to exposure it can be saved, which is why we strongly encourage and recommend proper care to enjoy your jewelry for years to come.
silver jewelry should be removed before being exposed to water. any
exposure to chemicals and certain environments can also cause the silver to darken. we recommend using a mild soap and water mixture or a silver cleaning solution to polish and restore luster. for a more advanced cleaning you can use a soft polishing cloth.
*although it is rare, sometimes individual body chemistries can react
with the metal and cause reaction. pregnancy, hormone levels, and medications can affect our body alkalinity versus acidity, and could cause a reaction to your jewelry.
to keep your more than me jewelry looking beautiful for years to come we recommend storing your jewelry in the pouch you received with your order.
make sure to thoroughly dry your gold items after getting them wet. you can do this with a soft non abrasive cloth.
*note that gold filled items can tarnish when coming in contact with lotions, perfumes and other products containing certain chemicals. grace + goldie is not responsible for any tarnishing that may occur due to improper care.
can my jewelry get wet?
yes! grace + goldie jewelry made to live in! we do recommend drying your jewelry well after getting wet to help prevent any tarnishing.
warranty faqs
what is the difference between gold-filled and gold-plated?
gold-filled jewelry by definition is "composed of a solid layer of gold, mechanically bonded to a base metal." it provides the quality one would expect from solid gold. gold-plated, on the other hand, will tarnish and can result in discoloration. grace + goldie is proud to only offer gold-filled products, which offers customers a high-quality, long lasting piece of jewelry.
do you offer any warranty or guarantee?
yes! grace + goldie offers a 4 month limited warranty on all jewelry. if anything breaks, comes unraveled or stretches beyond a reasonable amount we will replace the item. to process a warranty request email us at hello@graceandgoldie.com with your order number.
if any piece breaks, unravels or stretches beyond the 4-month warranty we can restring for a $5 fee + any missing materials cost + shipping costs.
*tarnish due to improper care is not covered by the warranty. the 4-month limited warranty only covers a item breaking, coming unraveled or stretching.